How to create a Support Ticket

Creating a support ticket for the Ranplan support team.

There are a couple of ways to create a support ticket for any issues using the Ranplan software.

1. Visit the Ranplan website and navigate to the support form.
   The support form URL is https://www.ranplanwireless.com/gb/support/support-request/
2. Send an email to support@ranplanwireless.com

When sending a support email please try to include the following details:

1. Write a concise subject line.
2. Indicate what service type your support email is about, here is a list of the common support requests:
   1. Bug/Error
   2. Feature Request
   3. License Request
   4. Information Reguest
   5. Device Database
   6. Work machine change
   7. License user change
   8. Training 
3. Give a full description of your problem.
4. Add a screenshot or screen recording.
5. Also indicate which version of software you are using.